At Kapra Hub, your satisfaction is our priority. We carefully check every item before dispatch, but if something goes wrong, we’re here to help.

✅ Returns & Exchanges

We accept returns/exchanges only if the product is defective, damaged, or incorrect.

Please contact us within 2 days of receiving your order to request a return.

The item must be unused, unwashed, and in its original packaging with all tags.

✅ Non-Returnable Items

Sale items, discounted products, and items bought during clearance are not eligible for return.

Color variation due to lighting/screens is not considered a defect.

✅ Refunds

Refunds are processed only if we cannot provide you with a replacement.

Refunds (in case of prepaid orders) will be made via bank transfer within 7 working days.

For COD orders, customers will be offered an exchange or store credit.

✅ Process

1. Contact us via WhatsApp at +92 318 2440198 or email kaprahub9@gmail.com.

2. Share your order number, pictures of the product, and reason for return.

3. Once approved, ship the product back to us (return shipping paid by customer).

 

✅ Shipping Costs

Return shipping costs are the responsibility of the customer, unless the item received was incorrect or defective.